It's Friday and I decided to start my day at Starbucks. Brought my laptop with me to get some work done before heading into the office where things can get a little hectic.
While I don't frequent this place as much as I used to or would like to, apparently I'm here enough for the employees to greet me by name as I enter the door and prepare my drink without having to ask what I'll have. That kind of service never gets old.
What made today's visit even sweeter was having the barista hand me my usual chai tea one size larger than I typically get (and asked for today). "Just felt like making you a venti today."
And as I sit here reading through and writing some blog posts, I can't help but do it with a smile on my face. Providing service with a smile and a genuine "How are you today?" will always bring the customer back. It makes them feel special -- like they matter.
It's a reminder to me to provide service with a smile to all of the buyers and sellers I encounter in my day-to-day work. Doesn't matter what might be going on at home or in another transaction; everyone deserves to be treated like they're special and to know they matter.
Go surprise someone with a little extra chai today!